Material Authorization (RMA)
You may return hardware when it needs repair. Prior to sending the unit back to
us, please contact Veicon Technology and request a Return Material Authorization
(RMA) number. The RMA process is a convenient and simple process:
In order to process your warranty request expeditiously
we require the following information:
- Company Name &
- Contact Name &
- Model, Part &
Serial Number of Units in Need of Repair or Return
- Problem Description
Once you get the RMA
number, you may deliver the product to us or make arrangement with us
to pick it up if it is located local, Portland, Oregon.
If neither applies to you, please follow the instruction below and ship
the unit back to us.
- Pack it in its
original shipping container (or equivalent)
- Put the RMA number on
the address label
- Insure it (or assume
the risk of loss/damage during shipment)
- Pay all shipping
Please post the
assigned RMA number on the outside of each box and ship your unit to
the following address freight prepaid.
19720 NW Tanasbourne Dr., #350
Hillsboro, OR 97124
After our turnaround
of 1-2 working days, we will ship the unit to the manufacturer for
repair. The manufacturer will ship the unit back in 1-2 weeks. We will reconfigure
and ship the unit back to you in 1-2 working days. If prearranged in
the contract, we will loan a temporary unit free of charge until the
repaired terminal is back to you.
Please note that the
RMA numbers are valid for ninety (90) days from date of issuance. Our
hours of operation allow for a quick response from 8 AM to 5 PM Monday
through Friday, Pacific Standard Time. Night and holiday messaging are
also available. You will receive a return call before noon the
following business day.
Go to RMA form