V-Link Terminal and Customer Service
We are pleased to serve you with the V-Link public Internet access
hope that our system meets your need to have public Internet access
for your guests, visitors or patrons. The V-Link terminal is easy to
highly reliable to use. However, there are things you can do to make
even more reliable. Please read below the instructions to install the
terminal and the RMA procedure in case you need to return the unit back
- Install the terminal
through a power surge protector to electrical outlet. - VERY IMPORTANT!!
- Avoid excessive or
inadequate heating or air conditioning around the terminal.
- Keep out improper
objects that can damage the system.
- Do not misuse,
adjust or modify the system.
- Do not neglect basic
care of the system.
Even if the main power line
to the building is surge protected, heavy equipment operating inside
the building can generate power surge. Any power surge can wipe out the
system configuration of V-Link terminal. It takes few minutes to
reconfigure the system and the V-Link terminal will recover back to
normal right away. However, it has to be done manually by our certified
engineer on site, which would not only disrupt the service but you
may be charged for system reconfiguration had the terminal not been
We offer you an option of purchasing, leasing or renting a power surge
protector from us, or an option to waive it. If you choose to waive the
option of purchasing, leasing or renting a power surge protector from
us, you must install a power surge protector yourself, sign and return
the confirmation form back to us. Exempt from this requirement are
customers who have received V-Link terminal for evaluation or
demonstration only. These customers, however, are asked to install
power surge protector voluntarily. It is advised that a quality power
surge protector, commercially available, would do while a simple power
strip is not accepted.
Hardware Warranty Registration
We, on behalf of you, have registered the V-Link hardware with
manufacturer for an extended period of three years, which is effective
on date of shipment to you. During this period Veicon Technology will
process the warranty claim from you according to the limited warranty
policy of the manufacturer. Please see www.wyse.com for detailed
When you have a problem with V-Link terminal or need customer service,
please contact the number below:
A support technician or
engineer will try to diagnose and fix the problem over the phone. If
the problem cannot be fixed over the phone, a technician will visit the
installation site, if it is located local, Portland, Oregon, or a RMA
number will be issued to return the unit back to us for service.