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FAQs

1. What is V-Link Software?
2. How does V-Link work?
3. What is a thin-client terminal?
4. What are the key security features of V-Link?
5. Does Veicon provide patron time management software?
6. Does Veicon provide print cost recovery solutions?
7. Is there a filtering system available to limit the unwanted web sites?
8. Can I access my e-mail account at AOL or Comcast?
9. What about Telnet?
10.Where can I find V-Link terminals?
11.How is V-Link different than a PC based network?
12.How can I offer the V-Link system to guests of my business?
13.What do I need to do to have and maintain the V-Link system in my      property/business?
14.Can V-Link be used as staff stations?
15.What platforms does V-Link software run on?
16.How can I get more information and pricing of V-Link?


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Q1: What is V-Link software?
A1: The V-Link interface was developed by Veicon Technology in 1997 for use in user-intensive, high traffic public environments. It is designed for library patrons, hospital guests, and travelers to access e-mail, browse the web or use MS Office applications in a user friendly, virus free setting. V-Link automatically configures the system with the user's choice of e-mail clients, browsers and MS Office tools.

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Q2: How does V-Link work?
A2: The system requires thin-client terminals for Internet access stations. Servers are either installed at the customer site or at Veicon headquarters. Administration is handled from the server making individual PC maintenance a thing of the past.

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Q3: What is a thin client?
A3: A thin-client terminal is a multi-user display device with a monitor screen and a circuit board only. There are no hard drives or internal moving parts to fail. Terminals are connected to a main server to provide the terminals with software applications. Veicon utilizes a thin client platform as it complements the high security and low maintenance focus of V-Link software.

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Q4: What are the key security features of the V-Link system? How secure is it at all levels of security?
A4: We understand that maximum security is the most important system requirement. V-Link has been designed with optimal security in mind. Using its patented technology, the V-Link system uniquely handles the following three levels of security requirements:

1. Security for personal privacy: All private information and e-mail files used during each user session is completely removed from the system automatically when the session is over.

2. System level security - Complete protection from viruses since the V-Link terminal itself does not have any internal storage devices, viruses cannot damage a terminal.
In the rare event that virus comes onto the server, the virus can only reside in a temporary location of the server memory. At the end of the session, the virus is completely removed from the server regardless of the type of virus.

3. Network level security: The V-Link terminals may be installed directly to a secured private LAN inside of a firewall. The terminals are typically configured to connect to a V-Link server that resides outside of the firewall. In addition, the terminal settings are securely password protected. To ensure an additional level of security, the V-Link system only allows specific applications to be run. For instance, a user cannot start an MS-DOS Prompt window.

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Q5: Does Veicon provide patron time management software?
A5: Yes. Veicon’s V-ASC (Authenticated Session Control) software is a full featured and flexible solution with a long history of success in public and academic libraries. V-ASC is administered from the V-Link server to track patron usage and limit session times depending on library policies. V-ASC allows staff to end sessions remotely, prevent user access and track fines.

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Q6: Does Veicon provide print cost recovery solutions?
A6:
Yes. Veicon’s V-Print solution can eliminate unnecessary printing to reduce paper and toner costs. Veicon provides coin\bill hardware, stored value card equipment and online account based systems. Popup messages confirm page counts with the user prior to printing.

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Q7: Can I set up filtered Internet access?
Q7:
V-Filter is a flexible filtering service that is now available with CIPA compliant configuration for E-Rate government funding. System administrators can configure V-Filter according to company policy. Individual terminals can easily be configured to have filtered or unfiltered access.

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Q8: Can I access my e-mail account at AOL or Comcast?
A8:
Yes, you can. The licenses for software are loaded and updated by Veicon at the server.

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Q9: What about Telnet?
A9:
Yes, V-Link supports Telnet.

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Q10: Where can I find the V-Link terminals?
A10:
You can find the V-Link terminals at the following locations:

* Public libraries
* Hospital - waiting lobbies and guest house
* Hotel/resorts - lobby and business center
* Coffee shops
* Internet cafes
* Airport - lounges
* Cruise ship - libraries
* Convention centers
* Universities and colleges
* Shopping malls

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Q11: How are V-Link thin clients different from a PC based network?
A11:
PCs are powerful machines, however they were never intended for use in high traffic public areas. Hence their namesake: Personal Computer, not Public Computer! Moving parts fail, hard drives require constant maintenance, heat and noise disrupts your staff and patrons. None of these elements are a factor with V-Link thin client devices. Even your electricity bill will be lower!

Administration and security of the system occurs centrally at a server level, which is not possible for independently operating PCs. Regular software updates are distributed from a single location which further reduces staff intervention.

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Q12: How can I offer the V-Link system to guests of my business?
A12:
Property owners or business owners, such as libraries, hotels and resorts, airports, convention centers, hospitals, can lease or rent the Internet access terminals. You can offer the service to your guests, customers or visitors free of charge or for pay. For free service a monthly flat fee is billed to the property/business owner and for pay service users pay by credit card.

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Q13: What do I need to have and maintain the V-Link system in my property/business?
A13:
The V-Link system requires a high speed Internet connection. Installation, maintenance and support is handled by Veicon.

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Q14: Can V-Link be used as staff stations?
A14:
V-Link is better suited for public use. V-Link is specifically designed to give the public access to very specific applications and processes.

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Q15: What platform does V-Link software run on?
A15:
V-Link runs on a combination of platforms: Citrix WinFrame and standard Microsoft Windows operating system.

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Q16. How can I get more information and pricing on V-Link?
A16.
Contact us at 888-645-2288 ext  222.  for more information and a customized quote. Or send an email to sales@veicon.com.

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